Receptionist (CAT 1 - Head and Neck) - RBH Reading & Townlands

Job overview

Band 2 Receptionist  (CAT  1 - Head and Neck)

This is a full-time post for 37.5 hours per week (the post will include working shifts between 8am and 6pm Monday to Friday).

This role is a split over two Hospital sites, being that of the Royal Berkshire Hospital in Reading and Townlands Hospital in Henley-on-Thames.

The Royal Berkshire NHS Foundation Trust, Head and Neck Directorate is seeking a passionate, enthusiastic, reliable and hardworking individual to join our Reception teams.

You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and secretarial staff to ensure the smooth running of the outpatients department.

The team is committed to providing our colleagues with a positive experience assisting them to build fulfilling and rewarding careers.

Main duties of the job

Duties include welcoming patients into the departments, preparing patient files for clinic appointments, being the first point of call for patients attending Clinic and arranging follow-up appointments for patients before they leave the department as well as other administrative duties. The ideal candidate will have strong customer service skills and be willing to multi-task under challenging and busy conditions.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.