Receptionist - Aylesbury

Job overview

Are you looking for a change of pace in your admin work? Would you like to support patients and staff in a friendly environment?

We're seeking a full-time receptionist to join the Whiteleaf Out of Hours Reception team.

You will be the first point of contact for visitors, staff and service users therefore it is essential that you have excellent communication skills, you are caring and have a warm and friendly manner. You will need to be highly organised, able to prioritise and work under pressure.

The role works on a shift pattern of the following over 37.5 hours, worked over the following shift pattern: 06:00-14:00, 09:00-17:00, 14:00-22:00 & 22:00-06:00.

Main duties of the job

• Provide professional and efficient service to staff, patients, and the public during working hours and incorporate the Out of Hours role using communication equipment and information systems during night shifts
• Perform general office tasks including responding to email and phone enquiries, taking and recording messages accurately, and following Trust procedures and protocols
• Operate the Trust’s switchboard, answer incoming calls, and transfer callers appropriately using provided tools
• Input and maintain the Out of Hours on Call Rota system, support the Estates and Facilities Helpdesk out of hours, and ensure calls from SMS are dealt with efficiently
• Undertake training in new skills required for the effective operation of the Coordination Centre and maintain those skills in line with supervision and appraisal

The ability to travel independently between sites within the Trust is essential for this role.

Detailed job description and main responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.