Receptionist / Administrator

A medical receptionist / administrator is the primary representative of our Trust.   A medical receptionist / administrator will need to be capable of handling stressful situations at any given time in order to service the patients.

We require someone with experience who can join our team and bring with them the above skills that will enhance the care we provide to our patients.  Our patients are our forefront and we them, to have a positive experience when they access health care provided by the Trust.

If this is you do not hesitate and apply.  Come and join our work family.  The Preoperative Assessment and Elective Surgery Hub Admin team is a small and friendly team who support each other to provide the best health care.

You will be responsible for reception and general administrative duties within the two units, and work with our established processes, policies and procedures to provide a comprehensive high quality service, and deal efficiently and courteously with patient enquires.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and or amending patient appointments.

Meeting and greeting patients attending the unit reception area, giving a polite and professional service.

Job responsibilities -

RECEPTION

·         Receiving patients, consulting with members of the Preop Assessment or ESU Hub team.

·         Process personal, telephone and electronic requests for appointments, telephone consultation and ensuring callers are directed to the appropriate department.

·         Take messages and pass on information; initiating contact with and responding to requests from patients, other team members and secretaries across the Trust.

·         Prepping patient theatre care pathways for admission.

·         Ensure reception area notices are regularly checked and within date.

GENERAL ADMINISTRATOR

TEAM WORK

Other Job Responsibilities

CONFIDENTIALITY

HEALTH AND SAFETY

EQUALITY AND DIVERSITY