Receptionist - Acute Medical Unit

Job overview

What is AMU looking for?

We are looking for friendly and enthusiastic people who would like to make a difference working frontline in a role which is at the heart of the NHS. You will work alongside our receptionists, nurses, and other allied professionals. This role will include meeting and greeting patients and relatives as the first point of contact. Providing telephone coverage, admitting patients using the relevant computer systems and update as necessary for the duration of the patients stay whilst on AMU, and other general receptionist duties.

Main duties of the job

We are looking to employ highly motivated and organised individuals to join our busy receptionist team covering across 3 Acute Medical units plus our Same day emergency care Department.

The Department is extremely busy, and the work is challenging, fast moving and sometimes of a sensitive nature.

The post will involves dealing with telephone and face-to-face enquiries and a full range of administrative and clerical duties including the keeping of IT systems up to date with patients details and the patient’s journey within their hospital stay.

We are looking for applicants that can prioritise, have excellent customer service skills, be dedicated and courteous and will also have excellent verbal and written communication skills and IT keyboard skills with a methodical approach. You must be able to deal with sensitive/confidential issues, be flexible and be a team player and ready for the challenge that this demanding but rewarding role will present.

We are looking for applicants to work all shift patterns that run over a 24-hour period, 7 days a week, 365 days a year. You will be required to cover early, late, night and weekend shifts. In return, we can offer you a job role with purpose and by joining us you can also access a competitive benefits package, including fantastic annual leave allowance.

Our values of People Focused, Respect, Integrity, Dedication and Excellence-PRIDE are important to us.

Detailed job description and main responsibilities

What AMU offers?

• Working on AMU would require you to work the following shift patterns 6am-2pm, 2pm-10pm, 10pm-6am. This will include 1.5-2 weekends over a 4-week period, bank holidays and include working over Christmas, Easter and New Year. •    Gaining life skills within a fast-paced job role dealing with many different scenarios daily.  •    Having the opportunity to participate in further education to obtain extra qualifications, for example: NVQ business and administration and NVQ Customer services.  •    The ability to increase your confidence and the opportunity to make a difference working within the NHS.  •    You will obtain good IT skills, strong communication skills and will be able to work on your own initiative as well as under the direction of your colleagues within all areas of AMU.  •    Become part of a friendly dynamic team. •    You will gain confidence in a hardworking but rewarding job role.

As a team and as a department working within one of the largest hospitals in the UK in terms of inpatient capacity, we strive to provide the best experience to all from the initial first greeting to the end of the patient’s journey within AMU always demonstrating the NNUH’s pride values.

If you are interested in joining our reception team and feel that you could bring a positive approach and you’re looking for a rewarding supportive job role and feel you could make a difference, then AMU is the place for you.

If you require more information, please do not hesitate to contact either Sonja Liddiment, [email protected] or Joanne Moseley, [email protected], Directorate Admin Leads for Acute medicine unit

PLEASE SEE THE ATTACHED JOB DESCRIPTION FOR FULL DETAILS AND MAIN RESPONSIBILITIES.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.