Receptionist - A&E Conquest Hospital

Job overview

We have an exciting opportunity to join our Emergency Department team as a Receptionist.

The Emergency Department Reception team work a flexible full rotation 24 hour rota which include days, nights, weekends and bank holidays as required.

The successful candidate will embark on a full training plan and will be mentored throughout.

Main duties of the job

• Provide a positive and approachable Reception service to all patients arriving at the Emergency Department.
• Support patients to use the eTriage system to book into the department.
• Register / book in patients that are unable to use the eTriage system as well as be responsible for checking patient demographics are correct and print any associated paperwork.
• Scan and file all completed Emergency Department documentation and to ensure safe storage and control of documents until disposal.
• Check all returned patient documentation for referrals and send off referral paperwork as and when necessary.
• Prioritise own workload within a busy Reception.
• Ensure safe use of office equipment within the service.
• To answer telephone enquiries in a professional and confidential manner and re-direct telephone enquiries to departments and wards as required.
• Liaise with Emergency Department nursing and medical staff as well as other hospital staff as appropriate.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.