Reception/Administration Clerk

Job overview

We are seeking enthusiastic individuals to join our busy OPD team in Danetre hospital, Daventry. The successful candidates will be working closely with the Consultants/nurses and other members of the Multidisciplinary team supporting them to work clinically by undertaking the non-clinical elements that are required to support efficiency of the workplace. We are seeking individuals with good communication skills, a methodical approach to work and a willingness and aptitude to learn our in-house IT systems.

The successful candidates will provide an essential support service to the efficient running of the the reception any medicine Unit . They must have the ability to work as part of a team as well as being able to work on their own initiative. They must have a good level of computer skills, be able to communicate effectively and work well under pressure.

The successful candidate will be required to liaise with and offer support to all members of the team to ensure tasks are carried out in a prompt and efficient manner keeping patient experience at the forefront.

A flexible approach and willingness to work across different areas within the department as and when required is essential.

The successful candidate will have the ability to work under pressure and be self-motivated.

This role is  a  fixed term until 31st March 2026

Two posts available   Post 1 Full time 37.5 hours per week

Post 2  Part time post 33 hours per week

Main duties of the job

To provide an efficient and courteous reception service to patients, relative/carers, Medical Outpatients and the wider Trust.

Deal with often complex telephone queries from patients, GP’s, Consultants and the wider Trust which may use technical language/clinical terminology and to recognise when advise is required from more senior or clinical staff.

To arrange appointments for patients in accordance with guidelines and Trust Access Policy, communicating with patients by telephone, giving details of the appointment and preparation in language appropriate to that patient.

To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff.

To change/reschedule appointments at the request of patients or clinicians in line with Trust Access Policy.

To communicate complex information regarding Medical Outpatients appointments and results to departments within the Trust and externally.

To communicate with the IT Department to report faults/problems with the department’s IT systems or interfaces often imparting complex or technical information.

Liaise with the administration and clinical teams when booking appointments to ensure appointments are booked onto the appropriate lists.

To input data and maintain the integrity of data held in the IT systems used within the Hospital Information System (CaMIS).

To record all requests coming into the department in an accurate and timely manner using both electronic and manual systems.

Detailed job description and main responsibilities

Cancel or change appointments according to clinic rules and procedures

Reception duties on out-patient clinics, ensuring all computer details are maintained  correctly

Pre-clinic preparation, responsible for checking that necessary paperwork is available  for Patient reviews ordering and booking in of hospital notes as required by the Department.

Scanning attendance notes onto system.

Admitting, discharging and transferring patients on CAMIS

Filing and scanning in Patient Records of Same Day Emergency Care Specialist notes.

Photocopying, referrals as required and all other routine office duties.

Deal with all enquiries from members of the public.

Liaise with all levels of staff

Be aware of the Data Protection Act, Fire, Health & Safety and that all Trust Policies are adhered to.

Attend mandatory courses within due times.

Any other duties which may be required.

Liaise with all multidisciplinary levels across all directorates. Have the ability to interpret and convey information accurately and concisely.

To participate in any in-house training and awareness sessions to keep up to date with the transit time target