Reception Team Leader

Job overview

We are seeking a dedicated and enthusiastic Reception Team Leader to join our team. If you have a passion for providing exceptional patient care and leading a team towards excellence, we want to hear from you!

About the Role:

As the Reception Team Leader, you will lead a team of receptionists and supervisors, ensuring they deliver friendly and efficient care to our patients throughout their hospital experience. We are looking for an individual to build and develop the team as part of their leadership. This role requires a commitment to our Trust’s Vision and Values, along with a deep understanding of managing diverse teams.

Main duties of the job

• Overseeing the daily operations of the reception and notes preparation areas.
• Motivating and inspiring the Reception Team to achieve their goals and excel in their roles.
• Managing annual leave, sickness absences, and performance in line with Trust policies.
• Supporting frontline staff by covering reception desks as needed.
• Leading and coordinating the smooth and efficient running of services.
• Collaborating with Consultants, Lead Clinicians, junior medical staff, and other professionals.
• Independently prioritising and managing your workload to meet departmental needs.
• Maintaining effective communication and harmonious relationships with all staff.
• Ensuring compliance with mandatory training requirements

Detailed job description and main responsibilities

Please see attached job description and person specification for full details of roles and responsibilities