Reception Supervisor

Job summary

Main duties of the job

This is a key role in assisting the Reception Manager and Reception Co-ordinator to effectively manage and achieve high standards within the Reception Service and Overseas Visitors to the organisation. You will be responsible for the day-to-day supervision of a team of receptionists ensuring all policies, procedures and standards are adhered to, as well as monitoring all absences. You will have the opportunity to greatly influence the service provided to our patients.

Candidates must be interested in ensuring patient satisfaction, have good organisational skills, a sensitive manner when dealing with patients and staff members and work to a high level of accuracy. A conscientious, flexible approach is essential along with the ability to work effectively within a team.

The successful candidate will be based at Darlington Memorial Hospital but may be asked to cover and travel to other hospital sites when necessary.

Job responsibilities

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.

Full Job Descriptions can be found in the adverts supporting documents.

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have been employed for a minimum of two years of as a HCA Band 3 within the NHS for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months).