Reception Supervisor
Sandwell and West Birmingham Hospitals NHS TrustAlready thinking ahead to interview?
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Job overview
Undertaking first line supervision of your allocated team, ensuring the provision of a comprehensive Administration Service, tailored to support a number of Clinical services throughout the Group. To liaise effectively with the Administrative Hub Team Lead ensuring they are kept informed of any issues which may impact on the effectiveness of the Administrative function or affect Clinical services. To ensure that the service administrative service delivery develops alongside developments within the clinical services
Main duties of the job
- To provide operational day to day and first line supervision to the Reception Team . • To support the Service Manager in providing comprehensive Administrative support to Clinical Services throughout the Group • To be fully conversant with all local policies and procedures and to ensure they are communicated and adhered to by all members of your team, taking action if needed as appropriate. • To have a comprehensive working knowledge of your area, including all processes to manage referrals, appointment systems (EMIS) according to the different service protocols. • To have experience of working within a busy reception with the ability to handle and process calls effectively and efficiently, • To be fully conversant with and able to use all relevant EPR functionality (EMIS/Docman) and any other software systems used within the Group to manage the business of the Group. • To support the Service Manager in monitoring performance and Supervising the Team. • To support the Service Manager in implementing change. • To provide first line supervision for the Reception Team. • To support the Service Manager in ensuring all staff are trained in order to effectively carry out their duties. • To attend meetings as appropriate. • To participate in chairing and minute taking of meetings as requested.
Detailed job description and main responsibilities
For further information about this job role, please see the attached job description and person specification.