Reception Supervisor

Job summary

An exciting new opportunity has arisen for an experienced administrator to supervise the reception at the Chadwell Centre.

We are seeking an enthusiastic and experienced administrator with excellent customer service, organisational and management skills. We welcome applications from individuals who demonstrate commitment to delivering high quality support to service and building users in an efficient and courteous manner. If you have great people skills and a flair for organisation then this job could be for you.

This is a new role that offers the right candidate scope to make their mark. The job will include managing the reception to provide an effective, patient-focused service for all users of the building as well as supporting building management to ensure the smooth day to day running of the premises.

About You

You will be highly motivated, flexible and multi-skilled with experience of providing administrative support and customer care in a clinical service.

Interacting with patients and professionals at a busy reception you will be confident in dealing with challenging situations and ensuring that the experience of all visitors is positive.

You will work without direct supervision so will need to be confident and capable. Your building responsibilities will need you to be practical, pragmatic and solution-focused.

An important part of this role involves managing staff so it is vital that you have good leadership skills and will be able to model appropriate behaviours.

Main duties of the job

• Line-management and HR responsibility for the reception team including recruitment and induction
• Ensuring the reception is adequately staffed at all times that the building is open to the public
• Ensuring good processes are in place for the functions of the reception
• Monitoring maintenance within the building, ensuring that the appropriate recording and reporting systems are up to date and the appropriate individuals/teams are aware of breakages, changes or hazards to the building
• Supporting building management to ensuring that everyone understands who is responsible and safe processes are in place
• Carrying out audits and routine checks as required by the building management
• Reporting estates issues and following up to ensure they are addressed, escalating to the Building Manager as required
• Overseeing the car park and ensuring patient spaces are kept clear
• Liaising with contractors and DPT departments eg cleaners
• Providing an induction to the building for all new staff
• Attending and providing admin support to the Chadwell quarterly managers meeting
• Overseeing Matrix room booking system

Job responsibilities

About Devon Partnership Trust

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.