Reception/ Administrator

Job overview

• Work as part of the Multi-disciplinary team, providing an efficient administrative  service
• Complete admin duties as required
• Booking Cardiology diagnostic appointments
• File documents according to Information Governance policy
• Communicate with patients, visitors and staff in a professional and courteous manner
• Communicate effectively using all available forms of communication
• Support the Managers and Team leaders in developing a patient focused service

Main duties of the job

• Book  outpatient/ diagnostic appointments
• Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets
• Ensure all patient information is complete and up to date on the Trust PAS
• Identify, investigate and correct PAS discrepancies
• Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff
• Be a calm, supportive, flexible and adaptable member of the team
• Deal with all enquiries in a professional and co-operative manner
• Respond politely but firmly with people behaving antisocially and report any verbal abuse
• Redirect queries to the appropriate person using available information and initiative and send messages via email where possible.
• Provide non-clinical advice and guidance regarding appointments
• Process patient data and appointments using the Trust Patient Access System (PAS)
• Treat patients and their information/data with tact, discretion and confidentiality, in accordance with the Trust Information Governance Policy and the Data Protection Act
• Redistribute and file appropriate documents according to Information Governance policy
• Complete own day-to-day tasks promptly and efficiently and prioritise work without need for direct supervision
• Be a proactive problem solver and encourage team-wide problem solving

Detailed job description and main responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.