Radiology Support Worker

Job overview

Are you passionate about delivering exceptional patient care and looking to take the next step in your healthcare career? We are seeking enthusiastic and self-motivated individuals to join our vibrant Radiology team, rotating between the Queen Elizabeth Hospital in Gateshead and our satellite sites including Blaydon Primary Care Centre and our new state-of-the-art Community Diagnostic Centre at the Metrocentre.

As a valued member of our team, you will support a wide range of imaging services including CT, MRI, Fluoroscopy, Interventional Radiology, Ultrasound and General X-ray. You will play a key role in patient care—assisting with sterile procedures, preparing and chaperoning patients, and working alongside Consultant Radiologists, Radiographers and Nursing staff.

This is a dynamic role where no two days are the same. We’re looking for someone who is:

• Organised, with strong communication skills
• Able to work effectively as part of a multidisciplinary team
• Compassionate and patient-focused, delivering safe and respectful care
• Resilient, and able to manage emotional and demanding situations
• Confident with basic administrative and computer tasks, maintaining accurate records and attention to detail

If you thrive in a fast-paced clinical environment, are committed to high-quality patient care, and want to be part of an innovative and expanding diagnostic service, we’d love to hear from you.

Main duties of the job

As a Radiology Support Worker, you will play a vital role in delivering high-quality, patient-centred care across a range of imaging services. You will be part of a friendly and skilled multidisciplinary team, working with Radiographers, Radiologists, Nurses and Administrative colleagues. You will support a 7-day service with a flexible and adaptable approach, assisting in areas of the department as directed by senior staff, ensuring smooth workflow and a positive patient experience.

Key responsibilities include:

• Supporting patients through their diagnostic journey, including preparing them for examinations, providing aftercare (e.g. IV cannula removal) and acting as a chaperone.
• Assisting with clinical procedures across CT, MRI, Ultrasound, X-ray, Fluoroscopy and Interventional Radiology.
• Maintaining safe and efficient workflow by preparing examination rooms and escalating any issues to senior staff.
• Carrying out routine tasks such as basic observations (under supervision), stock replenishment, cleaning, equipment checks and documentation.
• Supporting effective communication within the multidisciplinary team and demonstrating tasks to new colleagues.

This role is ideal for someone who is compassionate, organised, resilient, and eager to support patients through their diagnostic journey in a modern and expanding Radiology service.

Detailed job description and main responsibilities

As part of a multidisciplinary team, you will contribute to delivering high-quality, patient-centred radiology services.

🩺 Patient Care

• Greet, prepare and escort patients, ensuring privacy and dignity at all times.
• Assist patients with dressing/undressing and support those experiencing distress or discomfort.
• Provide basic care such as hydration and hygiene support where required.
• Assist with low-risk aseptic procedures (e.g. fine needle aspiration, ultrasound joint injections).
• Perform baseline observations under supervision and assist with manual handling safely.
• Offer reassurance and emotional support, including during potentially distressing procedures.

🛠️ Clinical & Operational Support

• Prepare and reset examination rooms, including aseptic trays.
• Maintain equipment cleanliness and store materials safely.
• Perform and document daily checks of emergency equipment (e.g. crash trolley).
• Support patient flow, maintaining minimal waiting times and escalating issues as required.
• Handle body fluids safely and undertake phlebotomy when trained and assessed as competent.

📊 Administrative & Information Support

• Record episodes of care accurately in RIS (for ultrasound procedures).
• Use departmental systems to make or amend appointments and update patient records.
• Use the electronic porter system to support efficient workflow.
• Manage documentation and complete data entries with attention to detail.

👥 Teamwork & Communication

• Demonstrate duties to new support workers as required.
• Communicate effectively with patients, relatives, and colleagues, including overcoming barriers related to mental health, disability or distress.
• Maintain confidentiality at all times and promote patient equality and respect.
• Attend staff meetings and contribute to Safecare, audits and service accreditation efforts.

📦 Resource Management

• Restock and rotate clinical stock, monitoring expiry dates and applying LEAN principles.
• Report concerns or shortages promptly to ensure continuity of service

📚 Training, Governance & Professional Standards

• Attend all mandatory training and participate in annual appraisal.
• Adhere to Trust policies, infection control standards and radiation protection protocols.
• Comply with local SOPs and contribute suggestions to improve service delivery.
• Manage own safety when working in restricted areas (e.g. radiation exposure zones).