Radiology Administration Assistant

Job overview

We are looking to appoint a self-motivated individual with great interpersonal skills and a commitment to customer service to work as an Admin Assistant within the Radiology Department at the James Paget University Hospitals NHS Foundation Trust.

The postholder will be required to have good typing, organisational skills and willingness to learn. All applicants should possess good levels of communication skills and understand professional behaviour and patient care. Good IT skills and experience working within an admin role are also essential. Previous experience of work within healthcare and with similar IT systems is advantageous but not essential.

The role is interesting and varied where candidates require good communication skills with the ability to interact professionally with patients, relatives and other staff groups, both by telephone and in person. We're looking for someone who is able to work under pressure, as well as provide friendly, compassionate service to patients.

Main duties of the job

No two days are the same! The small, but friendly team, cover a large variety of roles, including, but not limited to:

• Reception duties
• Manning incoming calls and answering email enquiries
• Accepting and processing new referrals
• Managing vetting lists
• Booking appointments in line with recommended guidelines
• Liaising with referrers for additional information prior to processing booking
• Liaising with patients to discuss their booking and giving relevant guidance

This post is offered as a part time secondment, 22.5 hours per week, flexible working between the hours of 08:00 –20:00 - 7 days per week.

Detailed job description and main responsibilities

Please see the Job Description and Person Specification for a full and comprehensive overview for this position.

Please feel free to contact Michael West,  Radiology Business Support Manager with any questions.