Quality Support Officer

Job overview

The Royal Marsden has a vital role in championing change and improvement in cancer care through research, innovation, education, and leading-edge practice. We are proud of our international reputation for pushing boundaries and ensuring patients receive the very best and latest in cancer treatment and care.

In this key role, you will support the Quality Officer and wider Clinical Genomics team in maintaining and developing the department’s Quality Management System (QMS), ensuring compliance with ISO 15189 accreditation standards. Responsibilities will include coordinating audits, managing document control, monitoring non-conformances, and supporting quality improvement initiatives. You will also help prepare for UKAS inspections, maintain accurate quality data, and assist in training and communication around compliance processes.

We are seeking a highly organised and detail-oriented individual with excellent communication and IT skills. You should have a degree (or equivalent experience) in a relevant field, and experience working with Quality Management Systems or within a healthcare or laboratory environment.

This is a fantastic opportunity to join one of the world’s leading cancer centres and contribute to delivering the highest standards of quality and patient care. The Trust offers excellent opportunities for professional development and a range of staff benefits and wellbeing initiatives.

Main duties of the job

The Quality Support Officer will play a key role in supporting the Quality Officer and enhancing the department’s Quality Management System (QMS) to ensure compliance with ISO 15189 accreditation standards and Trust policies.

Key responsibilities will include all the administration and clerical functions to assist with compliance management for the Clinical Genomics laboratories department in conjunction with the Quality Officer and laboratory staff in Clinical Genomics. The post holder will understand and participate in the maintenance and development of the department’s quality activities and will support the implementation of Quality improvements.

The post holder will provide specialist administrative duties and quality support to the Clinical Genomics team, including audit coordination, document control, incident management, KQI reporting and quality improvement initiatives. The post holder will be expected to assist in data management relating to the technical aspects of the service and therefore needs to be fully IT literate. Good communication and team working are essential.

Detailed job description and main responsibilities

For further information please refer to the job description and personal specification

Take ownership of monitoring the monitor departmental quality management activities such as internal audits, turn around time (TAT) monitoring and non-conformance tracking.

Take ownership of updating departmental quality policies and SOPs. Act as the lead for policy compliance reviews and ensure integration of new regulatory requirements into departmental processes.

Take responsibility for registering the department with external quality assurance (EQA) schemes, liaising with external suppliers to coordinate registration and payment for EQA schemes

Coordinate and organise the preparation for UKAS inspections, ensuring required documentation and evidence are available.