Quality Matron

Job overview

An exciting opportunity has become available for a Registered Nurse, Physiotherapist or Occupational Therapist to join the Norwich Place Senior Leadership Team as a Quality Matron for the Community Nursing and Therapy team.

This role includes providing clinical and operational leadership to the Community Nursing and Therapy teams in Norwich and providing guidance on safety, patient experience, and clinical effectiveness.

Furthermore, as a member of the senior leadership team, the successful candidate will represent the Norfolk Community Health and Care NHS Trust at local and Norfolk-wide multi-agency meetings, embed the trust's values within their locality, and support learning and development of staff.

Main duties of the job

• To work as part of the place management team, leading on the quality agenda to include safety, patient experience and clinical effectiveness. •    To provide clinical leadership across the place for inpatients and community.  •    To provide operational leadership to named services where this is identified in the Place or locality structure. •    To work with primary care network (PCN) partners on the quality and safety agenda. •    To lead on workforce development for the place. •    To represent the trust at local and pan Norfolk multi agency meetings. •    To support the embedding of quality improvement methodology. •    To embed the trusts values within the place and contribute to ensuring strategic objectives are delivered. •    To support the development of staff and learners, promoting a robust learning culture.

Detailed job description and main responsibilities

• To provide leadership to delivering quality improvement in relation to safety, patient experience and clinical effectiveness, embedding the ethos of a safety culture. To provide oversight across all teams to include leading innovation and learning from incidents. •    Working with the place to ensure a responsive and proactive approach to managing and learning from concerns and complaints and a robust risk management system with appropriate escalation. •    Leading the continuous quality improvement required for harm free care, safeguarding and infection control, monitoring practice and compliance and creating and promoting a learning culture supporting a change to practice in light of this. •    Ensure internal assurance is adequate regards quality standards to ensure an accountable process including reporting to the CCG. •    To provide or contribute to operational management of services within the Place/locality. •    Work in conjunction with Social Care Leads to ensure there is an agreed joint approach to establish integrated pathways to support evidence base and best practice. •    Active participation in the Local Safeguarding Adults Partnership to support multi-agency approach to Safeguarding across the Place, linking to wider Norfolk strategies.

Clinical: •    To maintain clinical credibility by acting regularly as a clinical practitioner in own area of expertise, role modelling and supporting the development of staff and learners by working regular clinical shifts as part of the establishment. •    To be highly visible, accessible and approachable to staff, patients and the public to ensure that open and honest communication channels are created and sustained, providing advice as required both internally and externally and acting as a coach / mentor for other staff. •    To lead and ensure high standards of practice in line with standards of care and other Government targets are embedded in practice. •    To ensure that all staff within the organisation comply with Trust and NHS policies on infection control, NEWS2, RESPECT, and NICE guidance. •    Take opportunities to support the long-term plan’s vision for preventative care, making every contact count, adopting a coaching approach to empower patients to manager their own care.

Management: •    To line manage people and services across the Place/locality where identified in the structure, including completing performance reviews and personal development plans to ensure required competency and performance and a full range of HR activities including recruiting, appraisal, disciplinary, capability and grievance matters. •    Represent the Place at multi-agency meetings (e.g.: clinical quality review group). •    To assist in the resolution of any conflicts within the clinical area, resolving informal complaints locally and assisting in the investigation of and response to formal complaints and QIRs as required. •    To investigate accidents and incidents; identify and implement corrective action where necessary, in conjunction with the Clinical Quality Director and Operations Director. •    To have day-to-day responsibility for the governance and risk management of service within the place. This will include all aspects of Health and Safety as well as working collaboratively to formulate action planning to minimise both potential and identified risks. •    To act as an IAA to support the Clinical Quality Director and Operations Director in maintaining the information governance asset register and implementing the IG strategy in the place.

Personal Professional Development •    To adhere to the relevant Professional Code of Conduct at all times. •    To ensure clinical and administrative policies and procedures are adhered to. •    To maintain clinical competence and credibility. To take personal responsibility for own professional growth and development. •    To challenge own and others’ practice, behaviours and beliefs in ways that facilitate change and improve services. •    Promote a culture of openness and integrity in line with the professional code of conduct. •    Monitor staff survey and, in conjunction with the Clinical Quality director and Operations Director, implement action plans across the place.