Quality Improvement Advisor

Job overview

Our Trust purpose is to improve lives through provision of the best quality health and social care for those with lived experience and their carers. One of our strategic priorities is to enhance quality and ensure excellence for every patient every time. The Trust has decided to embrace quality as the overarching principle for the organisation and set its longer-term mission to provide the highest quality mental health and community care in England. The primary purpose of the Quality Improvement (Qi) Programme is to oversee the transformation of the culture of the Trust to one of continuous improvement which is delivered through participation of all staff in the design, implementation, monitoring and evaluation of a large number of Plan, Do, Study, Act (PDSA) cycles/ small-scale projects via a multi-year organisation-wide programme.

The Programme is a unique one for the organisation in terms of breadth, depth and timescale.

The Quality Improvement Advisor provides leadership to clinical teams within the directorates to ensure delivery of effective and efficient programs to drive continuous improvements in healthcare service delivery. This post is one of five Quality Improvement Advisors who together are responsible for a broad portfolio of quality improvement initiatives and interactions across the Trust

Main duties of the job

The Quality Improvement Advisor will play a key role in three main areas of support that the Quality improvement team provides to the trust:

• Direct support to front line services to transform and improve the quality of the service they provide to patients
• Development and delivery of Qi projects that may span multiple service areas
• Building quality improvement capability in our workforce through the design and delivery of development programmes, training, mentoring and coaching

We are looking for an enthusiastic and dynamic individual who has experience of making change happen. You will have a proven track record of working with frontline staff to deliver significant improvements to service quality with evidence of benefits and significant experience of using data and measurement for improvement.

This post offers an excellent opportunity to work within a forward thinking organisation that puts quality at the heart of what we do, further develop our quality system and enhance the quality of the services we provide for those with lived experience, staff and other stakeholders.

Detailed job description and main responsibilities

Key Task and Responsibilities

Quality Improvement

• Provide leadership, facilitation and specialist support to teams undertaking improvement projects, using recognised QI methodology to maximise motivation, engagement, impact and learning
• Work collaboratively with clinical, non-clinical, corporate and managerial colleagues at all levels within the organisation to identify quality improvement opportunities and share and spread opportunities
• Train staff, those with lived experience and carers in improvement methods and tools
• In discussion with the Assistant Director of Quality Management, agree programmes of work that you will lead and deliver
• To provide specialist training in quality improvement for a range of audiences
• To collate, provide and analyse qualitative and quantitative information relating to patient care/outcomes when required.Provide support in the measurement and use of data for improvement projects
• Work with frontline teams on the identification, collection, analysis and interpretation of data for use in the monitoring or the impact of the projects.  This will include presenting data in a variety of formats, bar charts, statistical process control charts
• Work with project sponsors to set time scales and project deliverables which are reviewed regularly and take corrective action where required
• To support the development, updating and maintenance of the Trust wide QI programme plan
• Development and delivery of QI projects that may span multiple service areas
• Planning and organising a number of complex QI programmes some of which may require adjustments
• Implement policies for own work area and suggest changes to improve performance that have wider implications

Finance

• In discussion with the Assistant Director of Quality Management, ensure that appropriate resources and equipment are available at all times to support the programmes