Quality & Continuous Improvement Co-Ordinator - UPMC Aut Even Hospital

General Duties: Work in collaboration with the General Manager, Director of Nursing and Quality Manager in the development of the hospital quality improvement/quality assurance programme. Assists in coordinating the Joint Commission International (JCI) accreditation and HIQA compliance and licensing process. Assures application of a tracking method to monitor progress towards goals by collecting accurate, timely data to display the quality, cost, and service outcomes. Liaises with Administrators, Department Heads, Managers and committees to identify Quality Improvement projects required; and leads or co-facilitates as appropriate to finalise and advance project goals Effectively communicates improvements that are made to work teams, staff, managers, and administrators throughout the organisation. Be accountable for the quality of the service provided, including customer service and technical aspects. Manages, investigates and concludes, audits and reports on patient and customer complaints, compliments. Manages, organises, audits and reports on patient experience feedback. Support the Management team in the implementation of initiatives aimed at on-going service development and improvement by fostering a high level of morale among staff while ensuring effective communication. Coordinate and support the development and implementation of operational policies, protocols, and guidelines to ensure optimum utilisation of resources and systematic audit of such usage. Co-ordinate and support quality improvement projects within teams with the application of quality improvement science and methodologies. Manage day to day communications with the team(s) to ensure groups receive the necessary support to work effectively to deliver on the improvement projects. Ensure that the measurement and analysis of data is incorporated into all quality improvement projects. Schedule meetings, follow up on agreed actions and maintain minutes. Provide updates to demonstrate working to agreed programme plan. Produce individual workplans to ensure activities are on track with agreed programme. Effectively coordinates the assessment of current operational processes at UPMC facilities as directed by the Quality Manager. Assists with policy development and review including document control management. Assists with staff education and training on quality improvement and risk management projects and tools. Committee participation as required to promote Quality, Patient Safety, Innovation and Risk Management activities. Maintains accountability for ongoing self-development activities, especially related to presentation facilitation, change management and the application of quality improvement activities Any other duties that may be assigned from time to time by Hospital Management. Lean Lead, facilitate and participate in lean projects with all disciplines and departments of the hospital Support and participate with others to problem solve and continuously improve with the lean tools and techniques Attend/participate on-site training as required Personnel Follow dress code policy reference General Through the course of the working day or week there may be a requirement to work in other areas of the hospital in line with patient requirements as requested by your line manager/deputy or nurse management. Staff must produce satisfactory documentary evidence of all training and experience claimed by them, if required to do so by the organisation. To respect the organisational values of the Hospital. Quality Safety – Safe Culture Quality and Safety are rooted in the daily work of all individuals at UPMC. As an employee you are required to actively participate throughout your working day in pursuit of excellence. You are required to work in conjunction with your line manager in the planning, monitoring, analysing and improvement of all quality programmes. Participate in the development of performance indicators in conjunction with your department manager and the business objectives. Initiates, participates in and evaluates audit according to JCI, Hospital policy and Lean requirements under the guidance and supported by an audit lead. Health Safety UPMC employees are required to ensure that they take reasonable care to protect their own safety, health and welfare and that of any other person who may be affected by their acts or omissions. Employees must co-operate with UPMC to ensure safety, health and welfare at work and report anything potentially dangerous at work of which they become aware. Staff are expected to abide by guidelines/policies and all Incidents and near misses. All employees are required to attend an education session on Fire Health safety on an annual basis. Information Governance In the course of your employment you may have access to, or hear information concerning the medical or personal affairs of patients and / or staff. Such records and information are strictly confidential, unless acting on the instructions of an authorised officer, on no account must information concerning staff or patients be divulged or discussed except in the performance of normal duty. In addition records must never be left in such a manner that unauthorised persons can obtain access to them and must be kept in safe custody when no longer required.

Title: Quality & Continuous Improvement Co-Ordinator - UPMC Aut Even Hospital

Employer: UPMC Ireland

Workplace: Kilkenny City, Kilkenny, IE