Putting Things Right Coordinator

Job overview

Line management arrangements are to be confirmed. This is a key role  in supporting the Putting Things Right team, assisting with administrative support encompassing a broad range of activities, including formal reports and data provision.

You would be joining a team who are striving to support the best possible care for our patients whilst supporting colleagues across the organisation too.

The work is varied and interesting with an emphasis on accuracy, adaptability and the ability to prioritise competing workloads.

You will bring experience and professionalism combined with a solution-focused approach.

Main duties of the job

This is a key role to ensure the team has efficient and effective administrative support across our Patient and Family Relations and Patient Safety teams. This will include effective management of a small group of administrative staff whose roles include a public-facing phoneline, correspondence to and from the public and other NHS organisations, complaints handling and internal patient safety governance.

Your work will support  the team with accurate record-keeping and effective  data management (primarily Datix Cymru) as well as a range of administration tasks  which may include keeping action logs from Trust meetings, diary management, coordinating responses and supporting the preparation of monthly/quarterly reports for inclusion in Trust Board and Committee level reports.

The postholder will also support the development and implementation of a range of standing operating procedures within the Putting Things Right team to deliver a high quality service to patients.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.