PROUD Customer Service Apprenticeship (Level 2)

Job overview

Would you like to be paid while you develop your administration skills and gain a qualification whilst working in an NHS setting? If so, this might be just what you are looking for.

Sheffield Teaching Hospitals NHS Foundation Trust are delighted to offer our PROUD Customer Service Apprenticeship.  There are a variety of PROUD apprentice opportunities throughout the Trust based at the Northern General Hospital and our Central/Hallamshire sites.

We are looking for several positive, friendly individuals with a caring attitude and a commitment to supporting the Trust’s PROUD Values: Patient First, Respect, Ownership, Unity and Deliver.

You will be reliable and hardworking with a desire to learn from the experiences you will gain during your apprenticeship which will enable you to progress and develop further in your career.

Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification.  You will study a Customer Service Practitioner Level 2 Apprenticeship alongside your role within the Trust. It is ideal if this type of role is new to you, where you can learn and build new skills. You will need to have at least GCSE Grade 3/D or Functional Skills Level 1 or above in Maths and English. You will be enthusiastic, have a positive work ethic, be keen to learn and able to work in a team.  You will receive support to gain a wide range of experience and skills, supervision and mentoring.

Main duties of the job

You will be providing administration support within a department here at Sheffield Teaching Hospitals which will be allocated within the recruitment process.

Duties within this role include booking appointments, maintaining medical records, communicating with internal and external colleagues and patients via email, telephone and face to face and general administration duties.  The ideal candidate will be highly motivated and enthusiastic with strong organisational skills and have a desire to deliver excellent customer service within their role.

A learner/applicant must be a UK, EEA, or EU resident for at least the past three years to undertake an apprenticeship training programme.

Due to UK apprenticeship funding regulations applicants must have a right to work in the UK, or for EU citizens hold pre-settled or settled status and have been a UK or EU resident for the last three years or have indefinite leave to remain with documents that are not due to expire during the duration of the apprenticeship contract. Applicants must also not already have a qualification at a higher level within the same subject matter.

The apprentice allowance as specified in the Minimum Wage Regulations will be paid for the first 12 months.  The rate will increase after 12 months in line with these regulations for anyone that is age 19 or over.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.