Pre-Call Administrator

Job overview

My amendments are to the advert just because I'm a bit fussy sorry   The Trust is looking to recruit a Pre-Call  Administrator to support the provision and management of waiting lists at Doncaster and Bassetlaw Teaching Hospitals by calling patients prior to surgery and assisting, where possible, with arranging a replacement for any cancelled appointments.   The main objective of this post is to minimize on the day cancellations due to patients not attending (DNA) or cancelling on the day (CNA).

This post is fixed term for 12 months working 30 hours a week.

Main duties of the job

• Ensure all patients on a theatre list are called between 3 and 5 working days prior to their admission to remind or confirm they are still attending their appointment and to determine if there are any health changes that may affect surgery on the day. During the phone call, a standard questionnaire will be asked to the patient.
• Inform specialties of any patients who are identified during the pre-call that they can no longer attend, so that a replacement can be found.
• The post holder will have patient contact experience, knowledge of Waiting Lists, CAMIS, Bluespier and PTL.
• Liaise with the Pre -Assessment Nursing team regarding any health concerns raised by the patient to determine the potential impact on surgery on the day of admission.
• Keep records of calls and actions undertaken in order to ascertain levels of success in reducing cancellations/DNAs and backfilling cases on a theatre admission list.
• Ensure that all patients have the correct contact details, should anything change in the time between TCI and the pre-call prior to surgery.
• Work in conjunction with all waiting list teams within the Trust on a daily basis.
• Use CAMIS and other clinical systems to record and examine information about patients in order to maintain data quality on the system.
• Liaise with relevant staff and departments, including waiting list teams, pre-assessment nurses, secretaries, surgeons, theatre staff and any other staff

Detailed job description and main responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.  Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

Applications from individuals who require a Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applicants. For further information and to check your eligibility for this post please following the link UK Visas and Immigration - GOV.UK. Please note that from April 9th 2025, band 2 & 3 entry roles are no longer eligible for sponsorship.