Physiotherapy Administration Officer

Job overview

An opportunity has arisen within Aneurin Bevan University Health Board for an enthusiastic and dynamic individual who is ready to be part of the Children's and ALD Physiotherapy Team in Newport. We are looking for a self-motivated and forward thinking applicant who is a strong team player with the ability to demonstrate excellent communication skills, organisational skills and demonstrate initiative. You will work as part of the wider administrative team assisting in the provision of administrative and clerical support to the physiotherapy team within the Children's Centres across the Health Board and the Adult Learning Disabilities  Team.  You will be based at Serennu Children's Centre but will be required to work one day a week in St Woolos  Hospital with the Adult Learning Disabilities Team and cover across other sites for annual leave and sickness cover. You will be supported through training and encouraged to develop and have the opportunity to impact forward thinking innovative clinical services.

Main duties of the job

The post holder will work as part of the wider administrative team assisting in the provision of administrative and clerical support to the  physiotherapy team and will be responsible for the day-to-day booking and maintenance of outpatient appointments, providing an effective service for Physiotherapy patients following booking guidelines in accordance with agreed protocols and procedures.  You will support the Admin Lead for waiting list management and validation, including new and follow up patients and will ensure that procedures for validating patient details and processing referrals are maintained in line with data quality and Confidentiality. You will be required to provide an efficient and friendly telephony service, re-arranging appointments as required and taking/forwarding messages following local guidelines.  The post holder will need to ensure referrals are received, processed and actioned in a timely manner and initiate the partial booking process and validating and interpreting waiting lists.  Part of your role will be contacting patients directly and booking appointments in line with physiotherapy targets/ standard and you will act as liaison between patients and clinicians for managing specific queries. You will work effectively as part of the wider outpatient team and have involvement in booking of new patient appointments.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.