Physiology Booking Coordinator/Receptionist

Job overview

This is an exciting opportunity for a conscientious, enthusiastic, highly motivated, and organised individual to join the Urology department. Urology is a busy an innovative speciality, which treats problems of the urinary system and the genitourinary tract.

This is a permanent Receptionist/Administrator position based within our Norfolk Physiology Unit, working alongside our Continence Specialist Nursing Team within the Urology Department and our friendly, experienced, enthusiastic, highly motivated, and organised administrative Norfolk Physiology team.

The reception aspect is an essential part of the clerical and admin support for the department and will include meeting and greeting patients on arrival to the department, answering telephone enquiries, while also creating, amending and outcoming appointments. The successful candidate will also support the continence service by utilising the PTL (Patient Tracking List) to ensure that continence patients are booked in a timely manner, and ensuring that any shortfall in availability is escalated in a. This role includes a wide range of administrative duties utilising Trust systems to record and maintain patient records, and as such, good IT skills in addition to a willingness and commitment to learn multiple Trust IT systems are necessary.

Main duties of the job

You will have a methodical approach to work, be extremely well organised, and have a flexible attitude incorporating our Trust PRIDE values.  Good communication skills are essential to this post, as the successful candidate must be able to work well both in a team, and independently.

You will be responsible for supporting the Urology Continence Service and the coordination of outpatient bookings whilst also providing reception cover in the Norfolk Physiology Unit when required.

You will the first point of contact for all appointment bookings and liaise with the relevant clinicians as appropriate. It will be the responsibility of the administrator to ensure the correct and timely input of patient information onto the Patient Administration System (PAS), observing the rules of ‘real time data entry’.

You will also be expected to support the delivery of a high quality, safe and compassionate healthcare service, as all staff are expected to act as a role model to others in all aspects of their work while consistently demonstrating NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence.

All aspects of this role should be carried out in line with Trust Policies and Procedures on data collection and confidentiality. Confidentiality in all matters is of the utmost importance.

Detailed job description and main responsibilities

• To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
• To carry out receptionist duties, including prioritizing and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and coordinating the various clinics within the department.
• To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
• To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
• To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role