Pharmacy Homecare Services Senior Assistant (Fixed Term 12 Months)

Job overview

Band 3 Pharmacy Homecare Services Senior Assistant

**This is a Fixed Term/Secondment opportunity to cover maternity leave June 2026 - June 2027**

This is an exciting opportunity for a reliable, self-motivated and enthusiastic applicant to join our expanding office-based Pharmacy Homecare Team to assist with the smooth running of the Pharmacy Homecare service.

Working with a wide variety of stakeholders, this post requires the processing and flow of information which is essential for the timely, safe and efficient provision of patient focused Homecare Medicines Services.

The department provides homecare activity across the Trust processing invoices relating to outsourced homecare services that deliver medication directly to the patient's home.

Prior experience working in a homecare team is desirable, but not essential.

The ideal candidate must have experience working in an office-based environment and have good communication and organisational skills. You must be flexible and able to work well in an environment of change, be computer literate and have attention to detail.

Here in Pharmacy we strive to deliver an efficient, safe and resourceful service to our patients. The successful candidate will have the opportunity to develop their skills in many aspects of the Pharmacy service and will be expected to take part in our lock up and weekend duties as per rota.

If you believe you are the right person for the job, we welcome your application!

Main duties of the job

The successful candidate will work as a key member of the Pharmacy Homecare team supporting the day-to-day processing of prescriptions and invoices via the Pharmacy computer system.

The individual will be an active member of the team and will:

• Assist with the smooth running of the Pharmacy Homecare service.
• Ensure accurate processing of homecare prescriptions.
• Liaise with clinical teams to ensure homecare prescriptions are made available in a timely manner.
• Ensure homecare invoices processed in the Pharmacy computer system are accurate, and that appropriate discounts have been applied.
• Answer/resolve/escalate queries as appropriate.
• Assist in the investigation and resolution of complaints and incidents.
• Respect and maintain confidentiality of patient information at all times.
• Provide general administrative support to the department.

As part of this role you will be required to work weekends and bank holidays on a rota basis.

Additional training will be provided. This post will support the BTEC Level 2 Certificate in the Principles & Practice for Pharmacy Support Staff or equivalent, for staff who do not already have this.

Detailed job description and main responsibilities

Please refer to the attached Job Description and Person Specification for further details of the job role.