Personal Assistant

Job overview

The Pennine Network is looking for a Personal Assistant to join our PA Service on a part time, permanent basis. You will have excellent organisation and administrative skills to support the smooth and efficient functioning of the service.

This role is for a highly organised, professional and committed PA who holds full responsibility to provide a comprehensive, confidential and high quality secretarial and administrative service to ensure the efficient and effective organisation of the network management team.

The PA must be able to act as an effective ‘gatekeeper’ and must therefore have excellent negotiation, diplomacy and interpersonal skills. The post holder will have knowledge of all the relevant administrative and secretarial procedures applicable to this role as well as the ability to deal with non-routine activities that arise.  Problem solving is an integral part of the role.

The role will involve contact on a daily basis with a wide range of people – both internal and external to the organisation and therefore requires a confident approach. The post holder will need to be a team player and a ‘completer-finisher’, with very strong communication skills and an eye for detail.

Main duties of the job

The post holders are expected to manage their own workload and work flexibly in support of the wider PA service and network management team as required. The post holder must be capable of working on his/her own initiative, whilst maintaining a high level of confidentiality and discretion at all times.

The post holder will be organised, professional, committed and will assist in providing a high standard, quality administrative service to the network senior management team.

The post holder will have knowledge of administrative procedures applicable to this role.  The post holder will need to be a team player with strong communication skills.

• When directed, on behalf of the manager to communicate and correspond with senior/network managers within the network on difficult, sensitive, complex and sometimes contentious issues. This will require a level of negotiating, empathy and reassurance skills to foster cooperation.
• Produce briefings and presentations as requested. This may involve producing documentation for significant internal communication events including ‘Engage’ providing an update on the network’s current priorities, progress against them and to enable attendees to feedback their thoughts to the SMT (Senior Management Team).

Detailed job description and main responsibilities

• To actively contribute to the network management team through supporting the delivery of day-to-day activities and projects, assisting with the delivery of a range of business initiatives and projects aimed at the delivery of quality and excellence.
• To act as a first point of contact for the manager/managers either by telephone, letter, fax, email or in person, presenting at all times a welcoming, friendly and helpful attitude.
• To develop a network of key relationships both within and outside of the network in order to help facilitate the performance of the manager/managers responsibilities and to enhance their reputation.
• To create and maintain effective working relationships with staff at all levels, internal and external across the whole health economy.

Please see attached the job description and person specification for more information about this role.