Performance Delivery Manager

Job overview

The post holder is responsible for reporting and tracking performance delivery. This encompasses monitoring of RTT, DM01, UEC and cancer performance (as well as other associated performance metrics as determined by Trust or Clinical Group), with support to action planning and escalation as required where risks are identified.

The performance delivery manager acts as a subject matter expert and advisor to clinical and operational teams in Trust performance management frameworks including the NHS constitutional standards, Trust access policy and Delivery Oversight framework.

The post holder will have an understanding of data flows and data quality where this can impact performance, and will work closely with Digital Services and clinical and operational teams to address the root cause of data quality issues and to ensure performance data and patient pathway management is accurate and robust.

The post holder will support leads to establish current baseline positions, allocate measures, manage measurement reporting and provide support with continuous service development to improve the performance position as required.

Main duties of the job

• Fosters a collaborative relationship with service stakeholders and performance managers across the organisation to understand and deliver quality performance tracking and reporting
• Works with stakeholders to understand and implement extremely complex performance reporting needs across multiple existing teams and structures.
• Has an awareness of potential data quality issues, the impact of these on performance and patient pathways and to escalate these as appropriate to the relevant stakeholders.
• Thrives in a fast-paced environment and is adaptable to changing priorities.
• Explores data to observe patterns and presents findings of meaningful relationships, anomalies and trends.
• Investigate operational problems and opportunities, working with clinical and operational teams to identify effective solutions through process improvements.
• Raises awareness of the various operational process changes required for enhancing the organisation data quality collections.
• Develop Key Performance Indicators and dashboards to track performance of projects and programmes.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.  So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].

We’re looking forward to hearing from you!