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Would you like the opportunity to join a progressive and forward-thinking Payroll and Pensions service?
We are looking to recruit a Payroll Officer, who has a passion for helping us provide an excellent customer experience to our clients, has an excellent telephone manner and excellent administrative and IT skills. The candidate must demonstrate attention to detail and a commitment and enthusiasm to contributing to service improvement and development. The candidate must have knowledge of the ESR system and NHS terms and conditions whilst working under pressure and adhering to strict deadlines.
This role is based at our head office in Darwen delivering payroll services to multiple NHS Clients.
You will be responsible for an allocated area but will work closely together with our friendly and supportive Payroll team.
As a large, leading shared service provider, this opportunity will allow you to opportunity to enhance your skills with opportunities throughout ELFS for progression.
Please note interviews are expected to take place week commencing 9th of December, however this could be subject to change.
It's fair to say this job is varied and will keep you on your toes. You will be responsible for providing payroll services to Clients so comprehensive knowledge of NHS Payroll and good organisational skills are key.
You will be expected to manage, plan and organise your own workload, work independently and use your initiative to resolve any complex problems arising and communicate solutions effectively, escalating issues to your Team Leader where deemed necessary.
Customer service is really important as you will respond to employees queries in a professional manner by telephone, email or MS Teams within agreed KPIs helping us to improve the employee experience.
We utilise the National ESR Payroll system alongside other computerised applications so experience with IT packages is required.
We work collaboratively as a team, where you will help with the development and implementation of new initiatives within the service and ensure that all payroll services processes are carried out in accordance with current legislation and best practice.
Each day brings different but rewarding challenges in ensuring NHS staff are accurately and paid on time. Duties may include: