Patient Systems Support

Job overview

We are pleased to be able to offer an exciting opportunity to join the Patient Systems Team at Harrogate & District NHS Foundation Trust, in the role of Patient Systems Support.

Within this role, there will be a particular focus on Order Comms functionality across multiple systems currently used by the Trust.

We are particularly interested in applicants who can demonstrate an understanding of Order Comms systems and who have a background in the use of digital platforms used in the NHS for the use of electronically requesting and viewing results such as pathology and radiology diagnostic tests.

The Trust has invested significantly in Digital technology, and this is an exciting opportunity to be part of a team supporting the development, testing, training and continued roll out of various clinical systems used across HDFT, including Acute and Community services.

The delivery and support of digital technology at Harrogate and District NHS Foundation Trust is fundamental in enabling staff to provide excellent and safe patient care and the Patient Systems Team are key in enabling that. The role of Patient Systems Support ensures that all systems are managed to provide optimal support and function.

Main duties of the job

This is an exciting opportunity to be part of a growing team, providing an excellent service to our end users across Acute and Community services.

The role of Patient Systems Support within the Patient Systems Team includes configuration and maintenance, testing, end-user support and training across multiple systems.

Patient Systems Support colleagues work collaboratively with end users, internal departments and system suppliers towards resolution of all technical issues and enquiries, ensuring problems are dealt with proactively and the cause and solution are communicated fully to close the loop and improve fundamental system understanding amongst the user-base on an on-going basis.

Detailed job description and main responsibilities

The Patient Systems Teams are specialist multi skilled information professionals responsible for the administration, support, management, training and further development of the Trusts Patient and Information systems, such as PCS, eRS, Ascom, Dragon Medical (Dragon Medical Workflow Manager and Dragon Medical One) Endosoft, Patientrack, EPMA (Medchart), ICE, SystmOne and WebV, used by teams across the acute and community based services.

This is an exciting opportunity for an enthusiastic, customer focussed individual to join the Patient Systems Team and support both business-as-usual and ongoing projects. You will provide specialist knowledge and support to system users, be committed to service delivery and continual customer focused improvement.