Patient Services Assistant

Job overview

We are looking for a compassionate, reliable, and proactive Patient Services Assistant to join our busy Emergency Department. You’ll play a vital role in maintaining a safe, clean, and calming environment for patients - supporting their dignity, comfort, and wellbeing every day.

This role is ideal for someone who values meaningful work and wants to make a real difference in the lives of vulnerable patients and their families.

Interviews for this position will be held in person ONLY. Remote interviews will not be available.

Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role.

Please note - if you would like your application to be considered for secondment, you must secure agreement from your line manager beforehand that you can be released to undertake the role.

Please note - the post may become Permanent at the end of this Fixed Term/Secondment.

Main duties of the job

The main duties of a PSA will include:

• Maintaining high standards of cleanliness and infection control across the ward.
• Supporting patients with meals, hydration, and non-clinical comfort needs.
• Assisting with preparing bed spaces and communal areas.
• Engaging with patients in a kind, respectful, and person-centred manner.
• Working closely with nurses, healthcare assistants, and the wider team.
• Helping create a calm and therapeutic environment for patients with dementia and delirium.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: [email protected].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.