Patient Services Assistant

Job overview

Are you passionate about providing compassionate care and making a difference in patients' lives?

We are looking for dedicated individuals to join our team as Patient Services Assistants (PSA) on our new Enhanced Care unit at Scarborough Hospital.

As a PSA, you will be an integral member of our ward team, working closely with nursing staff to ensure high standards of patient-centred care. Your role will involve a variety of non-nursing duties, from assisting with food service to stocking up and ensuring that medical equipment is clean. You will be guided by Trust policies and procedures, and your compassionate approach will help meet patients' needs.

If you are ready to take on a rewarding role where you can truly make a difference, we would love to hear from you!

Main duties of the job

Key Responsibilities:

• Conduct and Behaviour: Demonstrate courtesy, compassion, and professionalism in all interactions with patients, relatives, and visitors. Act as an ambassador for the Trust, promoting a positive image and maintaining public confidence.
• Cleaning: Assist with ward cleaning schedules, sanitise beds and chairs, manage waste disposal, and restock supplies.
• Food Service: Prepare and serve snacks and beverages, assist patients with menus, and support nutritional needs.
• Portering Service: Transport patients, medical notes, and equipment safely within the hospital.
• Front Desk: Handle face-to-face and telephone enquiries, direct visitors, and support volunteers.
• Health and Safety: Adhere to hygiene, cleanliness, and safety standards, and report any incidents or accidents.

Detailed job description and main responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities.  We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds.  If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.[email protected].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.  It may not be suitable for every role, but we will try and be supportive where we can.  We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers.  This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.