Patient Services Assistant

Job overview

This is an exciting opportunity to join our Site Services team at Tavistock Hospital. The team support a wide range of essential services throughout the hospital, all of which will directly and indirectly affect patient care.

We are currently looking for Patient Services Assistants to join our team to provide a comprehensive cleaning service to wards and departments on site.

If you think this sounds like you and you would like to be part of an organisation which values, develops, and engages with their staff, please apply!

Shift Pattern -

15hrs per week

All shifts 7.5hrs flexible between the hours of 06.00 - 20.00

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification***

Main duties of the job

The main elements of the role are ensuring the delivery of general environmental cleaning on the wards and Departments including responsibility for the cleaning of all sanitary areas such as toilets, bathrooms, showers and sluice rooms. Daily and weekly cleaning of patient equipment. The provision and service of food and beverages to patients throughout the day

As a Team, we share and uphold the organisation's values in all that we do:

Put Patients First

Take Ownership

Respect Others

Be Positive

Listening, Learning and Improving

Detailed job description and main responsibilities

Job responsibilities

• The daily cleaning of bays and side rooms, nurses’ station and other areas on a designated ward area as specified on the allocated daily work schedule.
• The daily cleaning of departments and public areas as specified on the allocated daily work schedule.
• To ensure cleaning is carried out in accordance with National Specification for Cleanliness in The NHS (2021), PAS 5748 Cleanliness in Healthcare Facilities or any other such guidance, the Trust Decontamination Guidelines and Procedures, and the agreed cleaning schedule.
• Monitor and record hot and cold food temperatures before service to patients.
• Operate the dish washing machine to wash equipment/utensils used in the preparation, regeneration, and serving of food and beverages
• Move beverage and food trolleys around the ward, which can be in a confined space.
• Ensure that, at the end of every meal and beverage service, that all cutlery, crockery and condiments are removed from the patient area and correctly stored, disposed of or stacked ready for washing.

Physical Skills

• Operate cleaning equipment and carry out daily cleaning.
• Emptying, cleaning and relining waste bins with appropriate coloured liner. Securing and placing them for disposal to ensure regulations for clinical and non-clinical waste (including compacting) are adhered to.
• Cleaning of internal glass and mirrors as detailed on the daily work schedule.
• To vacuum clean all carpeted floor surfaces and to static and damp mop all hard floor surfaces to ensure all areas are free from dust, dirt and grit.
• To clean sanitary areas including WC's, wash hand basins, baths, showers, sinks and sluices.

Patient/Client Care

• To respect the privacy and dignity of patients whilst carrying out duties and to engage with them, their family and visitors in a friendly and professional manner.
• To show understanding and compassion for patients and their visitors daily.
• To maintain complete confidentiality regarding patient issues.
• Where appropriate, undertake such duties as deemed necessary as directed by the Hotel Services Supervisor, Nurse in Charge or Ward Manager in order to assist the ward team in ensuring that patients’ needs are met.
• To refer complaints to the Hotel Services Supervisor or Ward Manager.

Policy/Service Development

• To have proven knowledge of, adhere to and carry out all COSHH policies and associated standard operating procedures.