Patient Scheduling Clerk

Job overview

Endoscopy is currently looking to appoint an enthusiastic, motivated person to join us to support the scheduling team in the delivery of key services and  cancer targets.

As a service, it is vitally important that we provide a high quality service to patients, therefore if you are interested in joining a highly motivated team - it would be great to hear from you.

The post holder will be responsible for ensuring all protocols are adhered to and undertake appropriate action in necessary adhering to RTT  rules.

The post holder will plan, prioritise and organise Endoscopy lists, taking into account such matters as pre-assessment, availability of  equipment, clinicians, case mixes, etc. You must possess the ability to adjust accordingly in line with any changes, and to manage your own workload to defined departmental policies and procedures.

Each scheduler deals with a large volume of patient queries and Endoscopy lists, making the appropriate allocation of patients within defined timescales.

Main duties of the job

• Ensure cancer targets are achieved.
• Ensure patients are prevented from breaching targets.
• Endoscopy list capacity is utilised and cancellations are kept to a minimum.
• Regular communication with the Team Leader and Endoscopy consultants and clinical nursing team.
• All Endoscopy lists are booked within internal and national targets, including RTT and ‘Treat in Turn’.
• Patient focused booking and direct patient booking are utilised to increase utilisation and reduce DNA rates.
• Ensure an efficient telephone service is maintained.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.