Patient Safety Administrator

Job summary

Main duties of the job

• The post holder will ensure that accurate data checking procedures are followed within the Local Risk Management System (LRMS) system e.g. Datix/Radar.
• The post holder will communicate with all levels of staff following any queries/concerns with the LRMS incident management process escalating any concerns to the Patient Safety Intelligence Manager or Patient Safety team.
• The post holder is responsible for extracting and manipulating information from the LRMS in order to fulfil basic requirements of the Trust.
• Analyse data extracted from the LRMS, identify themes and trends and support the Patient Safety Intelligence Manager in the delivery of basic reports.
• Responds to routine telephone enquiries in a professional manner.
• Assist with general LRMS admin requests including but not limited to password resets, new account creations etc.
• Support the Divisional teams with the incident management process as and when required.
• Monitoring the central email account and responding appropriately using own initiative and escalating as necessary.
• Maintain the Patient Safety inbox and liaise with other Trusts and the Integrated Care Board (ICB) on internally and externally reported incidents and ensure the Interface Incident spreadsheet is populated and updated and feedback is sent.
• Respond to queries, correspondence and telephone calls in a timely and professional manner. Initiate action where possible and report progress as appropriate.

Job responsibilities

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, car lease and home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.