Patient Pathway Manager

Job overview

Come and join our friendly team in the Haematology and Oncology Department at the Royal United Hospitals Bath.

The focus of this role is for the secretarial, administrative and clerical services which supports patient activity in the department.

You will monitor patient pathways in accordance with Government Access Targets and the Trust’s Patient Access Policy.  Training will be provided.

You'll also provide support in the operational activity across the specialty for Referral to Treatment (RTT) which is a system that tracks waiting times for treatments.

We are looking for an individual who has experience of line management supporting a large team as you will be responsible for the organisation, and co-ordination of a number of administrative staff within the department, ensuring quality standards are maintained.

Main duties of the job

• Ensuring an appropriate level of Administration support is maintained at all times by coordinating and monitoring requests for leave etc.  Keeping an accurate record of sick and annual leave taken by administrative staff within the department.
• Carrying out the day to day supervision of admin team across the specialty.
• Undertaking staff appraisals to identify development and training needs. Liaising with the senior specialty manager for advice and provision of appropriate training and development opportunities
• Taking part in recruitment, selection and induction of administrative staff.
• Identifying and dealing with performance management issues, i.e. conduct, performance, sickness / ill health etc. in line with Trust procedures.
• Taking responsibility for the maintenance of equipment and the ordering and controlling of stationery used by the administrative staff across the department, liaising with appropriate companies/ departments for repair / replacement.
• Providing support and ensuring staff receive appropriate training.

Please refer to the job description and person specification for further detailed information about the role.

Detailed job description and main responsibilities

Please find attached to the vacancy a detailed person specification and job description for further information about this role.