Patient Pathway Manager - Preoperative Assessment

Job overview

We are delighted to offer this exciting opportunity for a high calibre individual to join Pre-operative admin Services at Calderdale and Huddersfield NHS Foundation Trust .  The role offers an excellent opportunity for a decisive and dynamic individual with  line management experience to expand their knowledge and skills.

Previous leadership and NHS experience is essential.

Applicants must possess excellent communication, collaboration and team working skills. The successful applicant must demonstrate strong organisational skills and be analytical, adaptable and motivated.

The creation and maintenance of effective relationships at all levels will be a vital part of this role as you will be responsible for promoting the improvement and quality of administrative practices to support patient care.

You will  be a  motivational team leader for service improvement and work collaboratively with all staff across multiple disciplines to adopt digital change and new ways of working.

Main duties of the job

• To co-ordinate and failsafe the patient journey through preoperative assessment to ensure a timely and effective delivery of patient care.
• To provide senior support and expert knowledge to the team of Administrators.To work with consultants and service lead to improve pathway delivery.
• To oversee all administrative and clerical processes to enable a high quality, effective, patient focused service to be delivered. The post holder will ensure that standard operating procedures are followed, ensuring achievement of all performance targets. The Manager will be responsible for providing regular updates on performance and the escalation of issues which hinder the delivery of a smooth patient pathway to the Directorate Operations Manager.

Detailed job description and main responsibilities

The postholder:-

• To be the named pathway and failsafe co-ordinator for Speciality Services ensuring failsafe processes are in place. •    To proactively manage the administration of patient pathways across speciality services and to resolve appointment queries escalated by the appointment centre and other service areas within the Trust •    Work with clinical and Secretarial scheduling teams to identify capacity and utilisation and ensure timely patient care is delivered •    Track patients and actively manage patient’s clinical pathway to ensure appointment investigations, MDT discussions, and treatments are conducted in a timely manner consistent with their timed clinical pathway and expected appointment scheduling. •    Support service improvements in relation to the administration and delivery of patient pathways as required. •    Liaise with clinical teams to expedite where necessary any interventions which appear to be causing a delay or outside expected time scales •    Supporting the department to deliver across the range of performance indicators including ASI holding list RTT incomplete outcomes DNAs and cancellations, complaints and incidents •    Manage and monitor the surgical patient tracking list, making the best use of capacity •    Act as a point of escalation to the manager in conjunction with the consultant lead if any concerns within directorate specific capacity or patient care are identified •    Ensure the correct booking of patient appointments prioritising urgent patients as requested by clinicians. This includes liaising with the secretarial scheduling teams, ensuring patients who do not attend are followed up appropriately at the direction of the clinician •    Monitor and action incomplete outcomes making sure clinics are cashed up within a timely manner •    To track patients through speciality services implementing processes to ensure patient's are not lost to follow-up, and ensuring follow-up appointments are available as necessary •    Identify potential capacity issues calculate and monitor average waiting times ensure the clinic is marked with consultant annual leave, audit, or study days, and liaise with the Service Manager and Operational Manager •    To use the 18-week referral to treatment (RTT) to manage all outpatient pathways working in conjunction with the secretaries as appropriate •    Ensure failsafe loop to ensure patient's are not lost to follow-up and the avoidance of delays to follow-ups - make sure patients at the highest risk of significant avoidable harm receive follow-up review and/or treatment as scheduled •    Monitor, escalate and amend pathway appointment bookings accordingly. •    To work collaboratively with others to identify and implement potential strategic service improvements or developments, where necessary •    To analyse, monitor and manage patient activity and other service performance in a way that complies with National, Regional or local standards, targets and performance contracts.  • To monitor closely performance contracts and targets to enable proactive and timely actions, liaising with the operations manager as appropriate.  •    To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the division (and within and outside the trust where appropriate.)