Patient Pathway Coordinator

Job overview

Patient Pathway Coordinator

Department Cancer and Haematology CSU

Band 4   £28,392 - £31,157 Per annum, pro rata

Hours: 22.5 hours per week, all MKUH roles will be considered for flexible working

We are seeking to appoint an enthusiastic Patient Pathway Coordinator (PPC) to join the established Cancer Services administrative team. This is a busy role providing support to the oncology clinicians and the successful applicant will be a team players with excellent organisational and communication skills. You will need to be flexible and adaptable to deliver a patient focused, high quality, efficient administrative service.

Please note that we are not able to offer sponsorship for this role.

Interview date: w/c 04 May 2026

Main duties of the job

'We care We communicate We collaborate We contribute'

'Administrative and Clerical staff feel supported with flexible working at MKUH, reporting 6.82 out of 10, and a 76% feel strongly about approaching their managers regarding flexible working.' ''NHS Survey, 2024''

To be the point of contact for all patients issues relating to their pathway of care, both for inpatients and outpatients.

To work as part of a multidisciplinary team for the Cancer and Haematology (CSU), supporting the business and operational management of the CSU.

To provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

To ensure high levels of patient and clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.

To provide a consistent approach across the Trust, Standard Operating Procedures (SOP) will describe how the functions of this role will be carried out along with the timescales to which are to be adhered.

Provide comprehensive secretarial/PA support to consultants and clinical teams within the CSU.

Detailed job description and main responsibilities

Main duties and responsibilities

• Use Trust IT systems and CSU databases to ensure relevant and appropriate patient information is entered and captured.
• Undertake general typing duties for clinic letters, specialist and/or confidential reports e.g. DVLA, Registration of blind patients, inquests, police reports.

Outpatient Pathway

• Ensure that referral management is dealt with in accordance with Patient Access Policy (PAP) and Standard Operating Procedures (SOP)s.
• Ensure that any diagnostics and investigations that are required as part of the patient pathway are requested according to SOP and that the results are available for consultations. This will include those that are carried out at other Trusts.

Pathway tracking

• To understand cancer and 18 weeks referral to treatment (RTT) rules and use them to manage all patient journeys
• Undertake validation of the RTT Patient Tracking List. Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust information is robust.

Communications/Customer

• Demonstrate high levels of customer care and be an ambassador for customer care within the trust
• Act as the communication hub for the clinical team, other PPCs, primary care, patients and their relatives as well as internal and external organisations.

Inpatient Pathway (Haematology)

• Ensure that Trust agreed standard of service is delivered to patients requiring elective admission to the speciality
• Ensure details of patients to be admitted are entered onto CRS

Please refer to the Job Description for further details