Patient Pathway Coordinator

Job overview

The post holder will support the provision of the highest quality patient care through dedicated administrative and clerical support and continuous improvement.

Based in a specialty clinical team, the post holder will be the point of contact for all clinical typing/outsourcing & administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment &/or discharge.

To type accurately all clinic letters following Outpatient clinics. The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact.

Main duties of the job

• To work as part of a clinical team ensuring that patients are admitted efficiently for outpatient appointments, pre-admission appointments, investigative treatments, diagnostic procedures and inpatient and day case operations within national guidelines and in accordance with the trust’s Patients Access, Booking and Choice Policy. This includes NHS Constitution, waiting time standards; Department of Health admission guidelines and booking rules. Ensure that patients are informed with reasonable notice, and that all relevant paperwork is completed for given appointment.  This includes ensuring that all elective attendances/admissions are promptly and accurately recorded on the appropriate PAS system (I-Clip) including ERS within one working day of receipt/decision to treat.
• To schedule patients in accordance with principles and target waiting times as set out in the NHS Constitution and Health and Social Care Bill 2011 (e.g. 18 Week Referral to Treatment, Going Further on Cancer Waits etc.), expediting patient pathways where necessary. Ensure cancellations are rescheduled and recorded in accordance with Trust policy.

Detailed job description and main responsibilities

• To provide administrative support to consultant/clinical teams including the management of clinician’s diaries/timetables. Ensure consultants’ timetables, outpatient clinics and operating/treatment sessions are fully and appropriately utilised. Attend regular meetings with consultant teams, MDT teams, clinical staff, clinical directorates /departments and/or general managers as required for efficient processes.
• To ensure that the information on referral letters, outpatient status forms and waiting list cards is recorded accurately and comprehensively on the Trust PAS system (I Clip).  Check patient identity details including all demographic information during patient encounters.  Amend PAS letters and patient leaflets to ensure that information distributed to patients is accurate and current.
• To type accurately and produce all necessary correspondence connected with the clinical activities of the department
• Where appropriate to undertake a pre-assessment of new patients in accordance with defined protocols, when they telephone to arrange an appointment for diagnostic test or TCI for operation to verify their medical details and to help ensure that they are scheduled to the correct session for procedure &/or treatment.  This may include accurately recording and providing advice in relation to medication, starvation, allergies &/or transport in accordance with clinical protocols and Trust policy.  Ensure that relevant information is available to clinical staff at the time of attendance &/or admission.
• To maintain the doctor’s diary and clinic workload, including on-call rota where applicable.