Patient Pathway Administrator

Job overview

Patient Pathway Administrator

Department: Cancer and Haematology CSU

Band 3  - £24,625 - £25,674 per annum

Hours: Full time 37.5 hrs week all MKUH roles will be considered for flexible working

#TeamMKUH are seeking a reliable and enthusiastic Patient Pathway Administrator (PPA) to help deliver a high standard of customer care. The successful applicant will possess excellent organisational and communication skills with the ability to manage a varied, fast paced workload. It is a bonus if you have knowledge of clinical and medical terminology.

You will work within this dedicated team to facilitate the smooth running of the administration duties in the clinical areas, scheduling / booking appointments, ensuring that co-ordinated and streamlined communication revolve around the patient and their individual needs, alongside supporting the Medical and Nursing team.

Our new team member must be educated to GCSE standard, possess good knowledge of confidentiality and be competent in the use of computers systems including Microsoft packages.

Please note that we are not able to offer sponsorship for this role.

Interview: w/c 16.06.2025

Main duties of the job

Responsible for providing a wide range of administration and clerical support to the coordinators, consultants and haematology team to facilitate a smooth, efficient and confidential patient pathway.

Detailed job description and main responsibilities

• Excellent communication and interpersonal skills to deal with patients.
• High Standard of organizational and administration ability
• Good Keyboard Skills to ensure accurate data entry.
• Good organizational skills
• Ability to work on own initative
• Ability to prioritise own work load.
• Numerate & IT literate – skill must include word and excel
• Excellent telephone manner.
• Ability to work as part of a team with a friendly and approachable manner
• Ability to demonstrate a ‘Can-Do’ attitude and work under pressure
• Understanding of confidentially
• Work with and maintain guidelines and policies related to patient access.
• Liaise with outside agencies including GP surgeries, health centres, private hospitals, nursing homes and tertiary centres
• Respond to patient queries.
• Make and re-schedule appointments as required.

• Deal with incoming mail.
• Order supplies as required.
• Contact patients to remind them about their appointments.
• Assist in dealing with patient complaints.
• Book interpreters for patients.
• Assist in training new staff as required.

Please refer to the attached Job Description for more details

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system.  Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.   This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing  employment  with  the  Trust,  all  employees  (except Medical & Dental Staff on national terms and conditions) are  subject  to  a probationary period lasting  a  period  of  six  months  with  an  option  to extend  for  a  further  six  months  to  a total of  12 months.