Patient Liaison & Follow-Up Nurse - PRU

Job overview

Barts Health NHS Trust is seeking a compassionate and experienced Patient Liaison & Follow‑Up Nurse to join the Physician Response Unit (PRU), a pioneering service delivering emergency and urgent care directly to patients in their own homes across East London.

This is a largely non‑clinical role focused on patient and family experience, offering a unique opportunity to shape how a high‑impact pre‑hospital service listens to, learns from and supports the people it serves.

The PRU provides definitive emergency, urgent and palliative care in the community, helping patients receive the right care, in the right place, at the right time. Following contact with the PRU clinical teams, patients and families often navigate multiple services across health and social care.

As Patient Liaison & Follow‑Up Nurse, you will:

• Follow up with patients and families after PRU contact to understand their experience
• Act as a key point of liaison, helping patients navigate onward care and referrals
• Collect and analyse qualitative patient experience data to inform service improvement
• Advocate for compassionate, patient‑centred care across the service
• Work closely with PRU clinicians and operational teams, representing the patient and family voice in case discussions

This role plays a vital part in supporting continuous improvement and ensuring the PRU delivers care that is not only clinically excellent but also genuinely patient‑focused.

Main duties of the job

Barts Health is one of the largest NHS trusts in the country and one of Britain's leading healthcare providers. Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and for providing safe and compassionate care to our patients in East London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

Barts Health NHS Trust is home to the Physician Response Unit (PRU) which was launched in 2002 with the aim to deliver safe, effective and patient-centric care in North East London by bringing the Emergency Department to the community. For 20 years the PRU has promoted a shared decision-making model which empowers patients and facilitates clinicians to identify the right care, in the right place, at the right time. In doing so, it provides definitive clinical assessment, often in patient’s own homes, delivering urgent, emergency and palliative care which is holistic and accurately matches patients’ needs. This service is delivered through a partnership between Barts Health NHS Trust and the London Ambulance Service (LAS).

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.