Patient Flow Facilitator

Job overview

EXTERNAL to NHS staff across Herefordshire & Worcestershire only.

The Patient Flow Facilitator works under the indirect supervision of the senior nurse on duty and follows tasks and duties assigned by the shift coordinator in the Emergency Department. The role involves delivering proactive and responsive physical and administrative services to ensure efficient use of capacity and timely patient flow. Responsibilities also include ensuring compliance with Infection Prevention & Cleaning obligations. Additionally, the position requires collaboration with the general practice team to meet patient needs, adherence to policies and procedures, and providing supervision to junior staff.

Main duties of the job

• To provide a 365 days administrative service for patients and relatives attending the Emergency Department, ensuring consistent operational coverage in line with service needs.
• To evaluate ED’s capacity and escalate issues according to the ED Escalation Standing Operating Procedures, notifying the nurse in charge and all relevant parties.
• To escalate and report any patients that have been in the department without a discharge or admission plan as per the escalation policy
• Support the ED in achieving the four-hour target by conducting a thorough breach analysis for each patient during each shift. Accurately documenting the timeline of events and ensuring the reasons for breaches are factually correct.
• Distribute the breach report to the appropriate colleagues at the end of each shift.
• Generate and review breach reports from Symphony, ensuring data accuracy and correcting discrepancies. Auditing changes to times, record breach reasons, and report on 10 and 12 hour breaches in the ED.
• To be a “super user” on the ED IT Computer Systems (Symphony, APEX) providing problem solving report.
• To act upon own initiative to ensure all patients recorded on Symphony are in the correct location within the ED to maintain safe practice.

Detailed job description and main responsibilities

• For more information about the role and responsibilities please see the attached job description and person specification.