Patient Flow Administrator

Job overview

We have an exciting opportunity for suitably qualified administrators to join our centralised bed management service, the Central Flow Hub, which is a 24/7 service based at the Gordon Hospital. The service enables cross-system support and management of the mental health bed base of CNWL through coordinating, recording and managing all bed requests across sites; and works closely with local borough patient flow / discharge co-ordinators and the Single Point of Access (SPA).

The Patient Flow Administrator will support the Central Flow Hub, working closely with cross-system partners and supporting CFH clinicians by planning, organizing, coordinating and providing administrative duties as needed.

We are looking for motivated individuals who can demonstrate a clear understanding of confidentiality issues and are able to respond to queries within and outside of the organisation in a professional and empathetic manner using their own judgement and decision-making skills. They must be able to clearly and accurately convey information both verbally and in writing.

You will require good IT skills and comprehensive working knowledge of the use of Microsoft Office software – Word, Excel, PowerPoint and Access; and have experience of working in a healthcare setting.

Candidates will be expected to work a 24 hour a day, 7 day a week shift pattern.

We reserve the right to close this advert early if we receive a high volume of applications. Please apply as soon as possible.

Main duties of the job

The post holder will play a vital role in supporting effective patient flow and bed management across the Trust by providing high-quality administrative support to Patient Flow Clinicians and contributing to the smooth operation of patient pathways

They will carry out administrative tasks as required, including processing referrals and emails into the service; and maintaining effective administration systems and processes for the team.

They will work within service level standards to deliver an efficient service; dealing with telephone enquiries from other healthcare professionals and statutory and non-statutory organisations.

They will provide non-clinical information to other professionals within the boundaries the role; taking accurate messages, responding appropriately and passing information as required and escalating issues to clinical staff as appropriate.

Detailed job description and main responsibilities

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK

This post is suitable for an applicant who is working at a similar grade in the NHS or for those currently working in a non-NHS setting with aspirations to enter into healthcare.

• The post holder will receive regular supervision from a Senior Administrator and day to day operational support from Clinicians in the CFH.

**PLEASE SEE ATTACHED JOB DESCRIPTION FOR FURTHER INFORMATION ON THE MAIN RESPONSIBILITIES**