Patient Experience Officer
Hull University Teaching Hospitals NHS TrustAlready thinking ahead to interview?
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Job overview
We have an exciting opportunity for an individual who can join our team of people dedicated to coordinating our PALS (Patient Advice and Liaison Service).
It is essential to have experience of working within a healthcare setting, we are first and foremost looking for an individual who can successfully work as part of a team.
The successful individual will be passionate about delivering the right outcome for the users of PALS with a focus on patient experience, and will have a track record of with working with a wide range of stakeholders. Excellent IT skills are essential to this role.
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.
Main duties of the job
With a background in working with people the successful applicant will have the following deliverables:
- Identify actions to keep the PALS work stream on track
- Participate positively and promote continuous improvement by recommending changes that will improve results whilst retaining team spirit
- Engagement with key stakeholders to ensure service delivery and escalate where any key performance indicators may be going off-track
- Demonstrate a can do attitude to making a difference with excellent customer service skills
Detailed job description and main responsibilities
Please note that, in line with UKVI regulations, this vacancy does not meet the eligibility criteria for sponsorship under the Skilled Worker Visa route. As a result, we are unable to issue a Certificate of Sponsorship for this position.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.
We reserve the right to close the advert early in the event of high levels of interest. Therefore early applications are encouraged.
We remain committed to fair and equal recruitment practices and encourage applications from all suitably qualified candidates who have the right to work in the UK.