Patient Experience Lead

Job overview

If you are interested in taking on an exciting role within patient experience then this might be the role for you. Homerton Healthcare are thrilled to be advertising for a new patient experience lead. This person must be passionate about patient experience and ready to work with a brilliant new team. The patient experience lead will work closely with the Corporate Deputy Chief Nurse to improve how we respond to patient feedback and bring patient experience to the fore. They will also work with the divisions to learn from feedback and ensure that we are focusing on the right issues to improve patient experience overall.

The Patient Experience Lead will oversee the Patient Experience Team which covers, the Patient Advice and Liaison Service (PALS), Complaints, Patient Engagement and Volunteers. The post holder will be responsible for promoting, championing and leading programmes of work across the Trust designed to improve patient experiences.

The post holder will lead on delivering the Trust’s Patient Experience Strategy and ensure the Trust meets its obligations for Care Quality Commissions (CQC) compliance and all statutory requirements for patient experience.

Main duties of the job

• To be the point of expertise in relation to matters concerning patient engagement and experience. This includes engaging with patients and residents to hear what they think of our services
• Line manage the Patient Experience Team
• Support the Corporate Deputy Chief Nurse in the co-production and lead on the implementation of the Patient Experience Strategy -
• Identify new initiatives and emerging needs in patient experience.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s on this page

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.