Patient Enquiry Coordinator

Job overview

We are looking for an enthusiastic customer service professional to work in our dynamic and friendly New Patient  teams in Moorfields Private. It is a varied role where no two days are the same.

If you are a great administrator who is personable with good attention to detail and problem solving skills then we want to hear from you!

Main duties of the job

You will play a crucial role in liaising with embassies, optometrists, GPs and other referrers to ensure that patients can come to Moorfields for world-leading eye care.

The main duties of the role are:

• To co-ordinate the patient pathway all patients, ensuring that required appointments and treatments are processed efficiently and with great customer service.
• To answer and manage enquiries, and ensure that patients and referrers receive an exceptional level of customer service.
• Provide support to the marketing and business development team when required.

Detailed job description and main responsibilities

Please see the job description for a full list of duties and the person specification.

This role is based in Moorfields Private Outpatient Centre on our City Road site near Old Street station.

The team are currently working in a hybrid model with 2-3 days in the office and 2-3 days working remotely. This may be subject to change in the future.