Patient Engagement and Inquest officer

Job overview

Working closely with the Patient Experience Manager, Legal Services and Risk Manager, Patient Experience Co-ordinator and the Patient Experience Officers, this post has a key role in the delivery of the Trust’s Making Experiences Count (MEC) policy and procedures. The post will also contribute to the processes surrounding the wider Patient Experience agenda. The post has a key role in administering the Coronial process within the Trust and will support the legal function in the management of claims, coronial referrals and inquests.

Main duties of the job

• The post holder will help support and drive the Trust’s engagement plans and activities and will be responsible for developing and delivering face-to-face and online engagement events and activities, and providing engagement and involvement support and expertise to our departments and services, both in the hospital and community settings in line with our Making Experiences Count policy.
• The post-holder will also help to ensure communication needs of service users, carers and the public are acknowledged and met within each service and department by supporting the Patient Experience Manager with the implementation of national Accessible Information Standards.
• The post-holder will support and help to effectively deliver the Trust’s Family & Friends Test and oversee other patient and carer surveys, supporting departments to gather insights and feedback from people who use our services and the wider community. The post holder will also help to collate and report on feedback data and support our services to ensure continuous quality improvement based on the feedback they receive.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification. If you have any questions, please contact Susie Nicholson on [email protected]