Patient Booking Assistant

Job overview

We are looking for two flexible, enthusiastic candidates to join our Admin and Clerical, Reception & Patient Booking team. Based in the Neuroradiology department, located at the National Hospital for Neurology and Neurosurgery (part of the UCLH NHS Foundation Trust), the department is a specialist centre providing x-ray, ultrasound, CT, MRI, and interventional radiology services to both local and national patients. The ideal candidates will be approachable, organised, and willing to provide a high standard of service all patients and service users. The department operates across 7 days of the week (08:00 to 20.00 weekdays & 09:00 to 17:00 weekends) The successful candidates will be required to work across our full operational hours which includes evenings and weekends. (according to the staffing rota) Both positions are a 12 month fixed term contact

Main duties of the job

This role involves meeting and greeting patients at reception upon arrival to the department, data entry into the Trust’s EHRS system, booking and rescheduling radiology appointments, communicating with patients by phone and email, responding to queries through a dedicated department mailbox, managing waiting lists and appointment work-queues, using the Trust’s computerised systems, liaising with clinical staff, patients and all other internal and external stakeholders. Ideal candidates for this position will possess a blend of strong administrative and interpersonal skills. Key qualities include: Essential Qualities and Skills: •    Exceptional Communication Skills: The ability to communicate clearly, compassionately, and effectively, both verbally and in writing, is vital for interacting with diverse stakeholders, including anxious patients, clinical staff, and external parties. •    Empathy and Patience: Candidates must be understanding, sensitive, and able to respond to patients' needs with empathy, especially during stressful or difficult situations. •    Strong Organisational and Time Management Skills: The role is fast-paced and requires the ability to multitask, prioritise a varied workload, and manage appointments and records efficiently to ensure smooth operations.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.

UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application