Patient and Public Involvement Lead (PPI) Bromley

Job overview

** PREVIOUS APPLICANTS NEED NOT APPLY **

Oxleas purpose is to improve lives through provision of the best quality health and social care for service users and their carers. One of our strategic priorities is to enhance and bolster public, service user and carer involvement across our services.

This is a unique and exciting opportunity to build on and innovate future programs of service user/carer and public involvement in the Trust.

As a key member of the Involved Team, you will provide comprehensive information, advice and guidance to service users, carers, and visitors to the Trust and your role will be to support all involvement and engagement initiatives through the Involvement Register. You will actively work to support increasing and embedding involvement and engagement work trust wide.

The post holder will provide best practice guidance to services on service user/carer involvement.  The post holder will work in collaboration with teams to ensure the lived experience voice is used to inform service design, development, and delivery. A substantial part of the role will include the onboarding process and ongoing training of Involve members.

Main duties of the job

• Using the recognised national standards of co-production to support the Involve Team in ensuring service users, carers and public involvement are at the heart of service improvement in the Trust. •    To support the delivery of the Trust Values so that high standards of service, communications and practice are consistently experienced by service users, carers, and visitors. •    To provide staff with best practice guidance on coproduction and service user/ carer involvement  •    To be the first point of contact for any IR participant requiring support in contributing to involvement projects. •    To be sensitive to the potential difficulties of engagement and provide appropriate support, this will include (not limited to), providing pre and post support via phone call or e-mail as part of an involvement activity. •    To be responsible for increasing the number of participants on the Involvement register (IR), as per the KPI’s in the Involved strategy-either via networking opportunities, attending meetings and events or public events. •    Supporting the team by participating in department or service events. •    Work in collaboration with other directorates and teams, particularly Quality Improvement and Patient Experience to create a network and share expertise to build stronger networks across the organisation.  •    Using data to identify areas/teams that require additional support to bolster their involvement activity.

Detailed job description and main responsibilities

• Plan, organise, coordinate, and support meetings, workshop events in relation to public, service user and carer involvement activities which include all stakeholders in user and carer involvement. •    Understanding and being able to manage potential risks with service user projects and have some knowledge around risk mitigation. •    To support the Involve Team in providing expert advice in relevant meetings and committees. Personal experience of using mental health services either as a service user or carer is desirable. •    Keeping up to date with current project trends in mental health through liaising with colleagues in the South London Partnership e.g. EBCD. •    To understand care pathways and have a knowledge of all community services to understand procedures and practices as well as developing alternative or additional procedures and standards for improving the quality of involvement activity. •    Understand statutory services, organisation and funding, current service pressures and key performance requirements.
• Judgements involving a broad range of information on People Participation, which requires analysis, interpretation, and integration into other locality work plans.  •    To analyse service user feedback data to identify trends and implement action plans to address areas of possible improvement.
• Work in collaboration with others undertaking and supporting a variety of projects to achieve targets and deadlines on the projects that will underpin the Involved agenda.  •    To facilitate a range of opportunities for people to participate e.g. meetings, events and forums.  •    To work with service users and carers to create and implement action plans which arise from feedback. •    The post holder will advise staff on ways to involve service users and their families at service level to act on the feedback provided and ensure the lived experience voice is used to inform service design, development, and delivery.