Patient and Carer Experience Team (PCET) Administrator

Job overview

Our PCET is looking to recruit an exceptional administrator on a 12 month fixed term contract to cover maternity leave within the team.

Are you committed to improving the quality of clinical services to ensure high standards of care are provided to patients, their families and carers? Would you enjoy engaging with people from a range of backgrounds to ensure they are signposted to appropriate services and provided with appropriate care? If the answer is yes; this is an exciting and rewarding opportunity for you to develop your skills and knowledge.

The ideal candidate will be an excellent communicator, a team player willing to support the diverse and dynamic PCET workload and have exceptional customer service skills. Furthermore, they will be required to work with a range of colleagues across the Trust and wider Gloucestershire system.

Main duties of the job

• Be the first point of contact for all inbound calls, emails and letters
• Provide timely responses to people who contact our PCET for information/advice
• Work with Senior PALS Officer to ensure all feedback is appropriately logged on Datix
• Recognise where immediate escalation is required (such as where safeguarding concerns are raised) and making reasonable adjustments in line with our ED&I policy
• Update the directory of key contacts for signposting queries as required
• Work autonomously to provide efficient and confidential administrative support.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Detailed job description and main responsibilities

Please see the detailed job description and person specification, which can be found attached to this advert.