Patient Advice and Liaison Service (PALS) Officer

Job overview

The role of Patient Advice and Liaison and Bereavement Officer is an interesting and varied role. The post holder will require excellent customer service, communication and organisational skills with the ability to manage a variety of task throughout the working day. The work involves dealing with people at an extremely difficult time in their lives and you must be able to complete the necessary tasks whilst acting in a caring and compassionate manner.

This is a challenging, but rewarding post, within the Patient Experience Team, focused on improving the experiences of people visiting our hospitals.

You will be able to bring your skills to the team who work together in order to assist patients, relatives, carers with their enquiries and help resolve any problems or concerns they have.

Please note that this vacancy may close early depending on the volume of applications.

Main duties of the job

The post holder will be required to provide a personal, visible and accessible Patient Advice and Liaison Service and play an active part in making contact with the Trust as easy as possible. To provide support to patients, carers and family members with their concerns, queries and requests for information about the NHS and aspects of care.

To support Bereaved relatives, ensuring they are contacted and provided with information about the formal steps. Offer support for anything they are concerned about or do not know. Arrange for viewings at the hospital. Liaise with external agencies to ensure the funeral arrangements for every deceased patient are carried out without delay.

Work within the Patient Experience Team and assist with the resolution of queries and concerns raised by patients, relatives and visitors.

Detailed job description and main responsibilities