Patient Administrator - Supportive and Palliative Care

Job overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for the detailed job description of the role.

Main duties of the job

We are looking for a highly motivated and proactive individual to fulfil the role of Patient Administrator, to join us in the Supportive and Palliative Care Admin Team on a Wednesday and Thursday to support us during maternity leave for a period of 12 months.

Detailed job description and main responsibilities

The role of the Admin Team is to provide administrative support to the clinicians in the team.

What you will do:

Be responsible for implementing all administrative processes along the patient pathway to ensure the patient’s journey is managed efficiently and in accordance with targets and agreed timescales.    Utilise computerised systems to locate case note and investigation results and to ensure patient information is maintained and updated.    Liaise with Private Patient Coordinators where appropriate you will ensure a seamless patient journey.    Monitor and process referral requests and ensure referral grading outcomes are logged on the appropriate patient information system escalating issues as required.    Provide patient administration service for regional clinics.    Courteously and efficiently receive all enquiries ensuring that accurate records are maintained, and the appropriate action is taken in a timely manner.

Receive and process all incoming correspondence ensuring it reaches the appropriate place within the required deadlines.

Responsible for maintaining an up to date filing system ensuring the accuracy of patient case notes.     Take formal minutes or notes at meetings and distribute appropriately.    Order and maintain stationary / materials in accordance with Trust policy.    Arrange inpatient appointments, confirming, cancelling, and changing appointments as necessary for both pre-assessment and admission.    Create, maintain, and make additions to waiting lists.    Ensure patients are communicated with effectively in relation to their appointments/admissions and that appointments are in line with the Trusts access policy, highlighting issues and taking corrective action where necessary.    Process requests for clinic/ admission changes, cancellations and creations and monitor attendance at appointments rearranging further appointments as required.    Provide administrative support for a number of consultants within the clinical speciality area or for the management team, including maintenance of diaries, appointments, co-ordination of leave, co-ordination of expense forms, correspondence derived from any educational / supervisory or research activity.    Required to provide cover for other Patient Administrators to ensure a consistent and effective administration service is always maintained.