Patient Administration Support Officer

Job overview

An excellent opportunity has arisen to join our Medical Records Department, a dynamic and varied team that plays a vital role in supporting patient care. This department covers multiple areas, including:

• New Case Management – ensuring accurate and timely creation of waiting lists.
• Clinic Coordination – supporting clinics with efficient record handling.
• Subject Access Requests – managing patient data requests in line with GDPR.
• Bereavement Services – providing sensitive and professional support which includes liaising with Medical Examiners and Clinicians.
• Appointment Booking Centre – coordinating patient appointments effectively.

This is a fast paced department, dealing with various directorates, patients and a variety of other departments.

We are offering a range of contracted hours from Full time to 18.75 hours a week.

We would encourage interested individuals to get in touch should they have any queries or questions around the post or the Essential/Desirable criteria.

Main duties of the job

An excellent opportunity has arisen in health records.

The applicants will need excellent interpersonal skills, be able to communicate with tact and diplomacy, whilst providing a professional service.

You must have the ability to work in a busy environment and be confident in liaising and meeting with all grades of healthcare staff and patients.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.